General Questions
Brazilian Hair Straightening
Spa Treatments
Canela Skin Care

General Questions

What should I expect on my first visit? 
Expect an escape. From the moment you enter our door you will be greeted by warm smiles topped off by excellent costumer service. Here at Canela we strive to turn your ordinary day to an extraordinary day. We want to provide a comforting experience away from the normal stress that life can bring us. Canela is a place to be pampered and rejuvenated. A place where you will find soothing treatments and thoughtful service.

Can I bring my child to my services?
The staff at Canela love children; however, due to the lack of space and respect to our neighbors we do ask that you please arrange alternate child care during your services. Children must be receiving services if present or accompanied by an adult.

What is your cancellation policy?
In the event that you need to cancel your scheduled appointment with us, we ask that you please call us at least 24 hours in advance – as a courtesy to the staff, and so that we may possibly accommodate the needs of other clients. Appointments cancelled less than 24 hours in advance may be subject to a cancellation charge of up to 50% of the total service price. This amount will be charged to your credit card.

What is your product return policy?
We offer a 100% Satisfaction Guarantee on all of our skin and body products, if you decide that it is not the right product for you, and provided that half of the original amount of product is unused, we will gladly take it back and exchange it for another product within 14 days of original purchase. Exchanges only, no cash or credit card refunds will be given.

Can men receive services?
Absolutely! 

When should I arrive to my appointment?
Show up to your scheduled appointment 10 minutes before your scheduled appointment time. Sometimes paper work needs to be filled out or updated before services can be performed.

What is the standard tipping etiquette?
Tipping is always left up to the discretion of the client. Unless noted, gift certificates for services and/or packages do not include gratuities.  It is customary to leave a 15-20% tip depending on level of satisfaction.

Are appointments necessary?
As a way to better server our clients we do prefer appointments for all services.

What are your hours?
Sunday 10 - 5
Monday  - Closed
Tuesday, Wednesday 10 - 8
Thursday, Friday 10 - 9
Saturday 9 - 7. 

What forms of payment do you accept?
We accept major credit cards, cash & Canela Gift Certificates which are available in any amount.
We do not accept personal, business or travelers checks. 

Brazilian Hair Straightening

What’s the difference between Brazilian and Japanese Hair Straightening?
The Japanese Hair Straightening method uses a chemical formula which has been known to cause extensive damage to the hair. The Brazilian method is much healthier on the hair and unlike the Japanese method it can be done on most types of hair, including chemically treated hair.

Can the treatment be done if I’ve previously done Japanese Hair Straightening or relaxed hair?
Yes. You can do the treatment over any previously treated hair.

Is it safe to color process and highlight your hair?
Yes. You can color, highlight and apply this treatment all in one day.

How often does the treatment need to be done?
This treatment will stay in virgin hair for 2 months, any other type of hair for 3-4 months. The treatment does work better over colored or chemically treated hair.

Will it leave my hair pin straight?
No. It will leave your hair with natural movement and volume.

Can I wash my hair or go into the pool or ocean after the treatment?
Yes, but only 4 days after doing the treatment.

Can I get this treatment if I am pregnant or nursing?
Pregnant or nursing woman cannot get this treatment done.

Spa Treatments

Will my face be red after my treatment?
In most cases the face will have a pink glow upon completion of your facial.  This should subside after a few hours.

What should I wear to my spa appointment?
You can wear whatever you feel is comfortable. Robes are provided upon arrival. As always you can undress to your comfort level.

Will I be nude during my massage treatment?
Your comfort is our main focus. Upon booking we ask if you have a gender preference for your service. We want you to get the most out of your service, therefore we need for you to remove any excess jewelry and clothing so that the focus is soley on your body. During the service you are nude under towels That are only removed when that portion of your body is the focus of the massage. Please feel free to communicate to our professionals of any discomfort or preferences that you may have.

Canela Skin Care

I have very sensitive skin, can I still have a facial?
Of course, we have facials and products for every skin type. Our licensed professionals are experts in easing all skin concerns for all types of skin.

Can I have a lip/eye brow wax the same day as my facial?
Yes

How often should I get a facial?
Each of us has different skin care needs but as a general rule of thumb we recommend getting a facial every 4-6 weeks. We have many products to maintain your skin’s health in between services.